Q Can i/we meet you beforehand?

A Yes absolutely, this is required before any walks take place as there is paperwork & consent forms to be completed & signed. This will be arranged & completed in the comfort of your own home where we can discuss everything.

Q Do you collect & drop off? 

A Yes, we sure do.

Q How long is the walk?

A The walk time is for the time allocation slot requested. Your furry friend (potentially) will be with us longer than the allocation time, due to collections and drop offs.

Q Do you have company insurance? 
A Yes, everyone at LONG LEADS is covered by Insurance so your furry friends are all in safe hands. We have also been DBS checked.

Q How many dogs do you walk at once? 

A All our insurances allow us to walk a maximum of 6 dogs in one walk.

Q Do I need to supply you with anything?

A No, not unless you want to. We have plenty of water, poo bags, towels, treats & leads.

Q How will my furry friend be transported?
 

A Should your furry friend need transporting for their walk, they will be tucked away safely in one of the company vehicles, either in a crate or with doggie seat-belts for their safety. All vehicles used have the correct insurance for this transportation.

Q How do I pay? 

A You can pay by either Cash or Bank transfer.

Q How do I cancel a booked walk?

A We respectably ask you to advise us with a minimum of 48 hours notice (regular bookings) or 24 hours notice (adhoc bookings). To avoid any cancellation fees.

Q Am I able to swap days around?

A Yes of course, this will be all dependent on availability. The more notice given the better. However, we appreciate life doesn't always work this way. Please ask & we will do everything possible to accommodate you & your furry friend.

Q Where do you walk?

A This really all depends on where our last pick up is for pack walks or for solo walks in the area you live. All walks are in Ashford & are in safe & stimulating environments.